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Week of September 5, 2011

ITS Exchange voicemail features explained

Information and Technology Services (ITS) upgraded ITS Exchange 2007 to Microsoft’s 2010 version during the summer. In connection with the upgrade, all ITS voicemail services transitioned to a single system, ITS Exchange, which retired the U-M voicemail service.

Faculty and staff now have more flexibility and advanced features:

Voicemail preview: A preview text of a voice message automatically is sent via email along with the sound file. If it’s not convenient to listen to voicemail on a phone or on the Web, users can preview the message in text form. Please keep in mind that the voice-to-text translation may not be accurate. To learn how to disable this feature, go to

Call answering rules: Users can choose how calls will be handled when they don’t answer the phone. Calls can be directed based on time of day, a user’s Outlook status and/or who is calling. To learn how to manage Call Answering Rules, go to

Change email access over the phone: Now, ITS Exchange Unified Messaging users can choose any email folder to read when calling Outlook Voice Access.

Reset PIN: Learn how to reset PINs at Users can manage their Phone Access PIN through the Outlook Web App (OWA): This feature only is new to those new to Exchange.

To learn how to enable or disable these features and more, go to

To check ITS Exchange voicemail online, use the Outlook Web App (OWA): How a user signs in to OWA depends on which type of voicemail they have. Learn more at

For more information on the ITS Exchange Service for email and calendaring, go to

Note: ITS Exchange is not the same as UMHS Exchange/Outlook that hosts email accounts for the U-M Health System, including many Medical School accounts:



Joe Colangelo, hall director, West Quad, on the value of dorm life: “Whenever else are they going to live in a setting where you have 1,100 neighbors with varying experiences, beliefs and heritages in such close proximity again?”


An Evening with Ahmad Jamal, 8-11 p.m. Sept. 17, Hill Auditorium.

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